artwork from last year's December which I didn't managed to upload where it was almost done exactly before 'cup of owl'. we still don't get snow here while it's snowing crazy in US |: used photoshop and paint tool sai.
p.s. obviosly snow doesn't go up ( unless you are upside down ), but I still like the random title :}
as I said before, deviantart stuff does all the printing and shipping ( I have no control over this ). you must contact dA Help Desk with your issue. if for some reason they didn't answer then probably the form was filled incorrectly.